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FAQ: Frequently Asked Questions
General questions
At Licentiepromo we understand that you may be hesitant to use our service; how is it possible that we can offer you the latest Office and Windows packages at such low prices? This must be some kind of scam, right? No, of course not. We can offer you these prices thanks to a clever purchasing strategy by our buyers who operate worldwide.
We buy large volumes of licenses worldwide (China, America, Eastern Bloc and Europe) for all Microsoft (and some other) products from companies that have overstock or unused licenses in order to obtain the lowest possible price. We also purchase licenses from failing companies that are no longer used. We also have minimal overhead costs, such as no operational costs for a store, and we do everything digitally.
By moving large volumes both in purchase and sale, we can also keep our margins very low for the benefit of the consumer.
Dealers who have an agreement with Microsoft are required to adhere to set prices. We do not do this and have no contract with Microsoft. Therefore we can also stay below the set prices.
All licenses are 100% legal and you can read why this is the case in the following section. We have been operating for more than 4 years now and provide high-quality license keys with a guarantee. Our keys are NEVER resold more than once and each customer receives an activation confirmation from Microsoft on their key, allowing you to also rely on Microsoft's official support channels and all associated updates. Contrary to what many think, these are not “volume licenses” or “developer licenses” or even ‘OEM’ but full‑fledged Retail licenses.
Of course ! The sold licenses are fully legal and functional. We encourage all our customers to register their email address and their specific Microsoft Office product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
The majority of our licenses are new but also pre‑owned (It is a key/license that has already activated a software package before. For example on a laptop. When this software is replaced or when the laptop is replaced, the installed software is no longer used. The license can therefore be applied again.) We always guarantee the functionality of the activation of our keys!
Certainly. There is even a European ruling that confirms the sale of second‑hand software licences.
Case law European decision 24 April 2012
Second-hand software licenses are fully legal, according to the European Court
The European Union Court of Justice has recently taken a milestone decision in favor of the commercialization of second hand software licenses of any kind. According to this, once a software seller or distributor sells a copy of any software tool, it automatically loses its exclusive rights to distribution, making it completely legal for companies and individuals to re-sell their own copies, legitimating this niche market for companies such as the German based UsedSoft, the company that took the case to the European Court. In addition, it is clearly stated in the Court decision that no difference could be applied between physical media and download products. “It makes no difference whether the copy of the computer program was made available by means of a download from the right holder’s website or by means of a material medium such as a CD-ROM or DVD,” the court ruled. “Even if the right holder formally separates the customer’s right to use the copy of the program supplied from the operation of transferring the copy of the program to the customer on a material medium, the operation of downloading from that medium a copy of the computer program and that of concluding a license agreement remain inseparable from the point of view of the acquirer.” The transfer of property of the licenses also implies the transfer of the legal obligations stablished for both parts, including maintenance and upgrades, also meaning that multiple user licenses for instance cannot be split and sold separately, since the original conditions would still apply in case of a re-sell. However, this decision only affects the European markets, since previous Court decisions in the United States followed a completely different direction. In the precedent-setting case Vernor vs. Autodesk, it was established that US buyers purchase the ability to use a license, but they do not own the software, making redistribution not legally possible. This does not prevent American users to purchase licenses outside the USA, although the legality of such possibility is still unclear. Nevertheless, this European Court decision has a huge importance for companies, since it eliminates the distinction between the purchase of a license and the purchase of a product. The implications of this measure for international trade and intellectual property legislation on the long term still would need to be further discussed, but on the short term the cost-saving potential for European organizations is undoubtedly very important. We will see in the future the real impact that the opening of this market has for European Union based companies.
You receive access to the software via digital download. Digital download is an electronically delivered product, allowing you to download and use your new software immediately. This means that a physical CD or DVD is not included with your purchase. The software installer is downloaded via cloud-based storage. You can then create a CD or USB installation medium yourself without any problem.
Our retail software licenses are designed to be installed and activated on only one computer, unless otherwise indicated. In the case of the Office license with account you can transfer the license to another device; if you wish to install the software on another computer you must first remove it from the installed computer.
Once your payment is completed, you can download your software immediately from the order confirmation page. You will also receive a download link by email together with your license code.
The email containing your license codes and links to the software will be sent automatically after your order, so you will receive it within a few moments in your mailbox. The email will be sent to the email address you used to place the order. If you suspect that you entered an incorrect email address, contact us as soon as possible via [email protected]
Also be sure to check your spam or junk folder, especially if you have an email address that ends with @hotmail.xxx or @live.xxx or @outlook.xxx.

You can always contact us via email or our contact form. Our support staff are happy to handle your question during office hours.
Since we have the license guarantee as the basis of our business operations, you will always be provided with a working license. If you contact us, we will ask you about the procedure followed or to send screenshots.
Although we will always try to help you, we refer you to Microsoft for software support.
That can be done online : Contact us – Microsoft Support
Or by phone
Netherlands – +31(0)20-5001500
Belgium – +32 (0)25-033113
France – +33 (0)97-0019090
United Kingdom – +44 (0)344-8002400
Technical questions
In exceptional cases, it may happen that your download via the Edge browser fails and you receive the following message:

The cause of this message is Microsoft SmartScreen. This security mechanism warns in Windows 10 about unknown software that may be unsafe according to Microsoft. We explain what SmartScreen does, how to enable it, and what you should do with SmartScreen warnings.
The file you download is an image of a virtual DVD and on this DVD is the Office installation file. Smartscreen cannot read this image but correctly states that executable files (in this case the Office installation file) can be present on this image. Hence the message “CAN be harmful” and not “IS harmful”.
As you can see, this download comes directly from the Microsoft servers over a secure connection, so you don't have to worry about it.
The colleagues at gratissoftware have provided a detailed explanation on their website and also described with a clear guide how you can adjust it so that the download can proceed normally.
The app you are trying to install is not verified by Microsoft.

This window is shown to encourage (or even require) the user to install only Microsoft-verified apps via the Store. You can simply disable this by adjusting the recommendation settings. Our colleagues’ at schoonepc.nl have written a simple guide and explanation for this: Q&A: Not Microsoft-verified apps (schoonepc.nl)
You cannot install because your version of Windows 10 or 11 is the 10S or 11S version (note the S). This version of Windows also only allows you to install applications from the Microsoft Store. You can simply disable this S version by following the following instructions from Microsoft: Disable S mode in Windows – Microsoft Support
Licentiepromo sometimes sells pre-owned licenses. That means we sell licenses that have been previously activated, but due to hardware replacement or company failure are no longer active. These licenses are then re-activated. It may now be that the re-activation did not succeed via the internet. These licenses still work through re-activation via the phone. Choose “Phone activation” and follow the procedure.
We give you a 100% license guarantee within the 30‑day activation period. We guarantee that if you purchase a license from us, you will receive an optimally working license from us.
In the meantime, you can always download a fully functional trial version of the software product of your choice from our download page.
Licentiepromo sometimes sells pre-owned licenses. That means we sell licenses that have been previously activated, but due to hardware replacement or company failure are no longer active. These licenses are then re-activated. It may now be that the re-activation did not succeed via the internet. These licenses still work through re-activation via the phone. Choose “Phone activation” and follow the procedure.
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You then choose the free number of your country from the selection list and contact Microsoft. A computer voice will guide you. You provide your code that will be displayed on your screen and the computer voice will give you a confirmation code that you must re-enter yourself for the activation of your software.
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Licentiepromo sometimes sells pre-owned licenses. That means we sell licenses that have been previously activated, but due to hardware replacement or company failure are no longer active. These licenses are then re-activated. It may now be that the re-activation did not succeed via the internet. These licenses still work through re-activation via the phone. Choose “Phone activation” and follow the procedure.
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If you are sitting behind the computer, you can right‑click the Start button in the lower left, then click Run.
In the command window type: SLUI 4 and press Enter.
Then select the country and click Next.
You will then see the installation ID at the bottom of the screen. You can use the website below to enter the ID.
You can choose 7 Digits and then enter the installation ID that is visible on the computer. After entering, click Next.
If all goes well, it now asks how many computers Windows is installed on; here you enter 0.
If you click Next again, you will see the confirmation ID. You can enter the confirmation ID on the computer after clicking "Enter confirmation ID".
If this does not work, you can also call the number for your country to activate Windows.
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Upgraden van Windows 10 of 11 Home naar Windows 10 pro of Windows 11 Pro is meestal vanzelfsprekend.
If you enter the purchased license key in a Windows 10 or 11 Home, it will automatically upgrade to the Windows 10 Pro or Windows 11 Pro version
In Windows 10 go to Settings – Update and Security – Activation..
In Windows 11 go to Settings – System – Activation – Perform upgrade
However, this may not succeed.
Possible causes:
Your third‑party antivirus/firewall is blocking the update: remove or stop the antivirus. Enter your code, let Windows update and reactivate your antivirus
A possible cause is also that the activation servers are unreachable.
Then the following solution may be possible to upgrade your Windows with the license code:
Press the following keys: Windows logo key + R
You get a screen like this and you type ‘cmd.exe”
Press the keys ctrl+shift+enter
You will receive a message and click here on Yes.
You will now get a command window as administrator.
Now type (or copy) the following command’s to activate your Windows.
slmgr /ipk xxxx-xxxx-xxxx-xxxx-xxxx (type here the key you have received from us)
<a i=0>Upgrading from </a><a i=1>Windows 10</a><a i=2> or </a><a i=3>11 Home</a><a i=4> to </a><a i=5>Windows 10 Pro</a><a i=6> or </a><a i=7>Windows 11 Pro</a><a i=8> is usually straightforward.</a>
Then your upgrade will start to Windows 10 or 11 Pro
Most problems with the installation or activation of Office are caused by the fact that an old or different Office version is still present on your system. For example, a new laptop may still have a trial version of Office 365 that conflicts with newer versions.
Examples of errors:
- For example, you receive error code 30182-1 (2)
- Office only wants to install 32-bit and displays a message
- Your Office request behind an email address for activation
- Office is not activated for you, or the key appears to be incorrect.
All these errors can be resolved by removing old or other Office versions.
You can read here how to do it:
If you want to check whether you are using the correct Office version, go to File – Account and in the right column you will see your Office version and activation.
If you have a license with an account you can always reinstall via https://account.microsoft.com/services
What you can try if you cannot install or activate Office for Mac
Licenses for Mac are always geïnstalleerd via https://setup.office.com where you will link your license key to your account and can download your software.
After that you can no longer use the license key. You may then browse to https://account.microsoft.com/services and log in there with the same account you used for the initial installation.
Do you see your license there? If so, everything is fine. If not, make sure you are logged in with the correct account (caution! The same email address can be both a private and a Business/IT account).
For activation, you must ensure that you are logged into your local Office with the same account you used to log in on the previous page.
If you have problems activating on your MacBook itself, these tips may help:
What you can try if you cannot install or activate Office for Mac – Microsoft Support
A common problem on a Mac is that your account on your Mac is not recognized, but you can easily resolve it.
Follow this link and use tip 3 (create an alias). This will solve your problem.
For Windows:
After entering your license key and activation, your Windows is automatically linked to the MAC address of your computer. Microsoft creates a profile of your device. Based on this information, a new installation checks whether your device has previously been provided (with an activated version) of Windows 10. You can then reinstall it as many times as you wish on the same computer. You cannot use the license key on another PC.
For Office:
This depends on the type of license. Check the product description to see whether the product is suitable for installation via an account or only for one PC, or whether the installation is valid.
You create an Office account via https://setup.office.com and enter your license key. After that, your product will always be present in your Microsoft Account. You can verify this by going to https://account.microsoft.com/ to go and then click at the top of the menu on ‘services and subscriptions”, then you will find your product and can reinstall it. Note, only one installation is possible, so you must first remove your installation on the other computer.
Note: your original license key will no longer work if it is linked to your Microsoft Account and Microsoft will not allow a second use. You must therefore use your account for the reinstallation.
Attention, if you have not created a Microsoft Account or you have purchased a license without an account, you cannot reuse your license key to reinstall or activate!
Downgrading Windows 10 Enterprise to Pro? We are happy to explain it to you.
Preparation:
To successfully perform this downgrade, it is advisable to check everything first.
And of course also make a backup beforehand
This is what you need:
- An internet connection
- Check quickly to be sure if your system meets all system requirements
- A product code for Windows 10 Pro. Note that this must be a valid online code!
- A little time 🙂
Do you have everything? Great, then we can get started!
Method 1 Downgrade Windows 10 Enterprise using a temporary key:
This method is our favorite method because it is easy to perform and you don’t need to be a specialist. Enough talk, let’s get started.
To make this method succeed you need a Windows 10 Pro bridging code.
This is the code: Windows 10 pro code: VK7JG-NPHTM-C97JM-9MPGT-3V66T
- Navigate within Windows 10 Enterprise to: Settings > Updates and Security > Activation
- In the activation window click the button change product key
- Enter the bridging code here: VK7JG-NPHTM-C97JM-9MPGT-3V66T
- click next and complete the process
If everything succeeded, you have now successfully downgraded your Windows 10 Enterprise to Windows 10 Pro.
Now follow the next steps:
- Navigate within Windows 10 Enterprise to: Settings > Updates and Security > Activation
- In the activation window click the button change product key
- Enter your Windows 10 Pro product code
- Click Next and you are done
How do you remove the product key from an Office product?
Sometimes you find yourself in a situation where you want to remove an Office product key without removing the entire Office program. Or you only want to delete/change a product key.
With the method below this is certainly possible. However, I would like to inform you as follows: Note that these steps are not for beginners and require some technical knowledge/insight. Everything is done entirely at your own risk and we cannot provide any support.
That said, let's get started right away.
Step 1: open command prompt and run control script
- Open command prompt as administrator (start type in cm and then right-click run as administrator).
- If the cmd is open you can run the script below to see which product keys are installed on your system
cscript “%ProgramFiles%Microsoft OfficeOffice16ospp.vbs” /dstatus
If you have a 64-bit version of Office installed, you will get an error message.
No worries, use this script:
cscript “%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs” /dstatus
A small note: you see Office16 in this example. That stands for Office 2016/2019. If you have an older version, choose Office 2013 (Office15) and for Office 2010 (Office14)
You will then see a screen like this:

Important is that there may be multiple codes installed in your situation (for the same product). Note only the last 5 characters that you WANT to remove. It may therefore be that you Office 2019 is installed but there are multiple codes present installed. Or another office product of course
Step 2: Actually removing the product code
Do you have the last 5 characters? Then we can now actually delete the code
We do this with the script below:
cscript “%ProgramFiles%Microsoft OfficeOffice16ospp.vbs” /unpkey:xxxxx
Or if you get an error message:
cscript “%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs” /unpkey:xxxxx
Obviously, the xxxxx are the last 5 characters of the product code you want to remove.
As in our case it was: cscript “%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs” /unpkey:jfjdp
Step 3: It's still Microsoft, so always reboot for safety
Yes, this title basically says it all: always reboot. I got this as a tip when a Microsoft employee, after hours of searching, still hadn't managed to strip the system of a product code.
And that's basically it.
In short:
- Open cmd (command prompt) as administrator
- Run the script to see which codes are on your system.
- Verify the last 5 characters match the code you want to delete
- Run the script to delete the code and you're done.
How do you install Project Professional 2021?
There are several methods for this, but we make it as easy as possible for you.
If you have bought this from us, I would first like to congratulate you on your purchase!
Preparation – what do you need?
- A product code for Project Professional 2021
- A product code for Visio Professional 2021
- A system that is equipped with Windows 10 or Windows 11 or server 2019 or server 2022. This is mandatory! Visio or Project does not work on Mac.
- And at least 20 GB hard drive space (approximately 4 GB for installation file + 4 GB for the installation)
- A stable internet connection
- Note: Project or Visio Professional 2021 works fine as a stand‑alone. If you want to use Project Professional 2021 together with Office, you need an Office 2021 suite or Office 365! Visio and Project are part of the Office suite and must be the same version. Consider Office 2021 Professional Plus Or Office 365
The installation itself – the real work
- Download Project Professional 2021 or Visio Professional 2021. This can be done via our download page.
- When the download is finished, open it – Windows 10/11 can open/mount/connect it automatically.
- Then click on setup to start the installation (it automatically selects whether the version is 32 or 64 bit). You can change this by making a choice yourself in the installation folder and running the setup.
- Follow the installation instructions on the screen
- This takes approximately 5-25 minutes depending on how fast your system is
The activation – Showing that you have a valid product code
- Start Project Professional 2021
- You will now be asked to enter your product key. Please enter it.
- It will be activated online and you are ready
We hope this guide helps you to Project Professional 2021 or Visio Professional 2021 to install and activate.
If you can't figure it out, a link doesn't work, or you have another question?
Always contact our customer service
These instructions are intended for customers of Licentiepromo who have purchased a Windows 11 code. No Windows 11 code? Then you can buy cheap. And you have it immediately. At the moment we have Windows 11 home and Windows 11 pro
Now that you have received the product code (you can find your product code in the order confirmation and in the license email) you might wonder how to get started now? We would like to explain this to you.
First of all, it is important to make a choice between an upgrade or a clean installation:
The difference between a clean installation of Windows 11 and an upgrade from a previous version of Windows (such as Windows 10 to Windows 11) lies in the process and the outcome for the operating system and the data on your computer.
Clean Installation
What it is: A clean installation means that you Windows 11 install Windows 11 on an empty drive or after you have formatted the drive. This process removes all existing files, settings and programs’s.
Advantages:
- Improved performance: By removing old files, program’s and leftover software from previous installations, your system can run faster and efficiënter.
- Fewer software conflicts: A clean slate means there is less chance of conflicts between software or with old drivers.
- Cleaned-up storage space: All old files and unused program’s are removed, freeing up more space on your hard drive.
- New start: Ideal for when you experience system problems or simply want a fresh start with your computer.
- The ability to choose your own version (Home or Pro). When upgrading, you will always have the same version as the system you upgrade.
Upgrade
What it is: An upgrade means that you update your existing Windows installation to Windows 11, while your files, settings and program’s are retained.
Advantages:
- Convenience: The process is simpler and faster than a clean installation because your existing data and program’s remain intact.
- No reinstallation needed: You don’t have to reinstall your program’s or reorganize your files, which can save a lot of time.
- Data retention: Important files, settings and program’s are transferred to the new installation, allowing you to continue right where you left off after the upgrade.
Conclusion
The choice between a clean installation and an upgrade depends on your specific needs and situation. A clean installation is ideal for maximizing system performance and solving existing problems, but it requires more time and effort because you have to set everything up and install it again. An upgrade is more convenient and faster if you are satisfied with your current system configuration and want to keep your files, settings, and program’s.
Preparation:
To perform a clean (clean) installation of Windows 11 or an upgrade to Windows 11 correctly, you need the following.
- An (fast) internet connection (provider costs may apply if you have a limit). If you have a limit, you are aware of this.
- Sufficient storage capacity on the system
- A USB stick with at least 8GB storage capacity. Important: make a backup of your data because while creating a Windows 10 bootable stick (which you will make) all data will be erased.
- A Windows 11 product code, for example Windows 11 home or Windows 11 pro
- NOTE, check in advance carefully whether your system meets all system requirements. You can do this by the pc health app running, the system specifications reading them carefully.
Everything complete? Great, then let's get started!
- Download here the Microsoft Media Creation Tool
- When you open the Media Creation Tool you will see a screen where you can accept or decline the license. Click accept.
- Next, you get the choice to update this PC or create an installation for another PC. You choose the option "create installation media for another PC" if you want to do a clean installation, or you choose "upgrade" when you want to start the Windows 11 upgrade shortly.
- In this screen you can select the language. Note: 64-bit is required for Windows 11.
- Now you are asked which medium you want to use. I recommend choosing the USB flash drive option.
- Now you get the option to select your USB stick. Make sure you actually select your USB stick and not a partition!
- The installation media is now being downloaded and installed on the USB stick
- Now that the stick is ready, place it in the system you want to reinstall.
Tip: First set everything correctly in the BIOS. Modern motherboards have a Windows 10/11 mode. Also check the boot order.
Start the installation itself; most motherboards have the option to choose a boot device. Sometimes this is the F9 key, F11, F12. Want to be sure? Check the system/motherboard manual.
The installation will now start. Follow the steps that Windows indicates.
If your system does not meet the system requirements and you cannot Windows 11 install, there are several ways to work around this: Installing Windows 11 on an old PC? Here's how to do it! (ct.nl)

