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    FAQ : Frequently asked questions

    General questions

    At Licensepromo, we understand that you may be hesitant to use our service; After all, how is it possible that we can offer you the latest Office and Windows packages at such low prices? This must be some kind of scam, right ? No. We can offer you these prices thanks to a sophisticated purchasing strategy of our buyers who operate worldwide.

    We buy large volumes of licenses on all Microsoft (and some other) products worldwide (China, America, Eastern Bloc and Europe) from companies that have overstock or unused licenses in order to get the lowest possible price. We also buy the licenses from failing companies that are no longer used. We also have minimal overhead, such as no operating costs for a store and do everything digitally.

    By moving large quantities both in purchases and sales, we can also keep our margins very low to the benefit of the consumer.

    Dealers who have a contract with Microsoft are obliged to charge set prices. We do not do this and do not have a contract with Microsoft. Therefore, we can also stay below the set prices.

    All licenses are 100% legal and you can read why in the next section. We have been in business for more than 4 years and provide high quality license keys with warranty. Our keys are NEVER resold more than once and every customer gets an activation confirmation from Microsoft on his key so you can also count on the official support channels of Microsoft and all corresponding updates. Contrary to what many think, these are not "volume licenses" or "developer licenses" or even "OEM" but full-fledged Retail licenses.

    Of course ! The sold licenses are completely legal and working. We encourage all our customers to register their email address and register their specific Microsoft Office product key via Microsoft online activation to ensure authentication and tracking of their authentic software products.

    Most of our licenses are new but also pre-owned (It is a key / license that has previously activated a software package. For example on a laptop. When replacing this software or when replacing the laptop, the installed software will no longer be used. The license can therefore be applied again). We always guarantee the functioning of the activation of our keys!

    Definitely. There is even a European ruling confirming the sale of second hand software licenses.

    European decision of 24 April 2012

    http://curia.europa.eu/juris/document/document.jsf?text=&docid=121981&pageIndex=0&doclang=EN&mode=req&dir=&occ=first&part=1&cid=1437095

    Second-hand software licenses are completely legal, European Court ruled

    The European Union Court of Justice has recently taken a milestone decision in favor of the commercialization of second hand software licenses of any kind. According to this, once a software seller or distributor sells a copy of any software tool, it automatically loses its exclusive rights to distribution, making it completely legal for companies and individuals to re-sell their own copies, legitimating this niche market for companies such as the German based UsedSoft, the company that took the case to the European Court. In addition, it is clearly stated in the Court decision that no difference could be applied between physical media and download products. "It makes no difference whether the copy of the computer program was made available by means of a download from the right holder's website or by means of a material medium such as a CD-ROM or DVD," the court ruled. "Even if the right holder formally separates the customer's right to use the copy of the program supplied from the operation of transferring the copy of the program to the customer on a material medium, the operation of downloading from that medium a copy of the computer program and that of concluding a license agreement remain inseparable from the point of view of the acquirer. The transfer of property of the licenses also implies the transfer of the legal obligations stablished for both parts, including maintenance and upgrades, also meaning that multiple user licenses for instance cannot be split and sold separately, since the original conditions would still apply in case of a re-sell. However, this decision only affects the European markets, since previous Court decisions in the United States followed a completely different direction. In the precedent-setting case Vernor vs. Autodesk, it was established that US buyers purchase the ability to use a license, but they do not own the software, making redistribution not legally possible. This does not prevent American users to purchase licenses outside the USA, although the legality of such possibility is still unclear. Nevertheless, this European Court decision has a huge importance for companies, since it eliminates the distinction between the purchase of a license and the purchase of a product. The implications of this measure for international trade and intellectual property legislation on the long term still would need to be further discussed, but on the short term the cost-saving potential for European organizations is undoubtedly very important. We will see in the future the real impact that the opening of this market has for European Union based companies.

    You will get access to the software via digital download. Digital download is an electronically delivered product that allows you to download and use your new software immediately. This means that a physical CD or DVD is not included with your purchase. The software installer is downloaded via cloud-based storage. You can then create your own CD or USB installation media without any problem.

    Our retail software licenses are designed to be installed and activated on only one computer unless otherwise specified. In the case of the Office license with account, you can transfer the license to another device if you wish to install the software on another computer you must first uninstall it on the installed computer.

    Once your payment is complete, you can download your software immediately from the order confirmation page. You will also receive a download link by e-mail together with your license code.

    The mail containing your license codes and links to the software will be sent automatically after your order, so you will receive it in your mailbox in just a few moments. The mail will be sent to the e-mail address you ordered with. If you suspect that you have entered an incorrect e-mail address, please contact us as soon as possible via [email protected].

    Also be sure to check your spam or junk folder, especially if you have an email address that ends in @hotmail.xxx or @live.xxx or @outlook.xxx.

    You can always contact us by mail or our contact form. Our support staff will be happy to answer your question during office hours.

    As we have the license guarantee as the starting point of our business operations, you will always be helped to get a working license. When you contact us, we will ask you for the procedure followed or to send screenshots.

    Although we will always try to help you, we refer you to Microsoft for support on the software.

    You can do that online : Contacting - Microsoft Support

    Or by phone

    Netherlands - +31(0)20-5001500
    Belgium - +32 (0)25-033113
    France - +33 (0)97-0019090
    United Kingdom - +44 (0)344-8002400

    Technical Questions

    In exceptional cases, it may be that your download via the Edge browser fails and you receive the following message:

    The cause of this notification is Microsoft Smartscreen. This security mechanism warns in Windows 10 of unknown software that may be unsafe according to Microsoft. We explain what SmartScreen does, how to enable it and what to do with SmartScreen warnings.

    The file you download is an image of a virtual DVD, and on this DVD is the Office installation file. Smartscreen cannot read this image, but says quite correctly that this image may contain executable files (in this case, the Office installation file). That is why the message "CAN be harmful" and not "IS harmful".

    As you can see, this download is directly from the Microsoft servers and over a secure connection, so you should not worry about that.

    The colleagues at free software have provided a detailed explanation of this on their website and also described with clear instructions how you can adjust it so that the download can continue.

    https://www.gratissoftwaresite.nl/tips-hulp-hoe-werkt-microsoft-defender-smartscreen-windows-10-bescherming-downloads-sites

    The App you are trying to install has not been verified by Microsoft.

    This window is displayed to prompt (or even require) the user to install only Microsoft-verified apps through the Store. You can simply turn this off by adjusting the recommendation settings. Our colleagues at schoonepc.co.uk have written a simple guide and explanation for this : Q&A: Not Microsoft-verified apps (schoonepc.co.uk)

    You cannot install because your version of Windows 10 or 11 is version 10S or 11S (note the S). This version of Windows also only allows you to install applications from the Microsoft Store. You can simply turn off this S version by following Microsoft's instructions : Turning off S mode in Windows - Microsoft Support

    Licensing promo sometimes sells pre-owned licenses. This means that we sell licenses that were previously activated, but are no longer active due to hardware replacement or failure of the company. These licenses are then reactivated. Now it is possible that the re-activation was not successful via the Internet. These licenses then still work by re-activation over the phone. Select "Telephone activation" and follow the procedure.

    We give you a 100% license guarantee within the 30-day activation period. We guarantee that if you buy a license from us, you will get an optimally working license from us.

    In the meantime, you can always download a fully functional trial version of the software product of your choice from our download page.

    Licensing promo sometimes sells pre-owned licenses. This means that we sell licenses that were previously activated, but are no longer active due to hardware replacement or failure of the company. These licenses are then reactivated. Now it is possible that the re-activation was not successful via the Internet. These licenses then still work by re-activation over the phone. Select "Telephone activation" and follow the procedure.

    —————-

    You then choose the toll-free number of your country from the selection list and contact Microsoft. A computer voice will guide you. You enter your code which will be displayed on your screen and the computer voice will give you a confirmation code which you will have to re-enter yourself for the activation of your software.

    ————–

    Licensing promo sometimes sells pre-owned licenses. This means that we sell licenses that were previously activated, but are no longer active due to hardware replacement or failure of the company. These licenses are then reactivated. Now it is possible that the re-activation was not successful via the Internet. These licenses then still work by re-activation over the phone. Select "Telephone activation" and follow the procedure.

    —————-

    You can click on the start button at the bottom left of your computer with your right mouse button, then click execute.

    In the command window, type: SLUI 4 and press enter.
    Then select the country and click on next.

    You will then see the installation ID at the bottom of the screen. You can use the website below to enter the ID.

    You can choose 7 Digits and then enter the installation ID that is visible on the computer. After entering, click on Next.

    If all is well, he will now ask how many computers have Windows installed, enter 0 here.

    When you click Next again you will see the confirmation ID. You can enter the confirmation ID on the computer after you click enter confirmation ID.

    If this does not work you can also call the number of your country to activate Windows.

    ————–

    Upgrading from Windows 10 or 11 Home to Windows 10 pro or Windows 11 Pro usually goes without saying.

    If you enter the purchased license key into a Windows 10 or 11 Home it will automatically upgrade to the Windows 10 Pro or WIndows 11 Pro version

    In Windows 10, go to settings - update and security - activation....
    In Windows 11, go to settings - system - activation - upgrade

    Sometimes, however, this will not work.

    Possible causes :

    Your 3rd party antivirus/firewall is blocking the update : uninstall or stop the antivirus. Enter your code, let Windows update and reactivate your antivirus

    Possible cause is also that the activation servers are not accessible.

    Then the following solution is possible to upgrade your Windows with the license key :

    Press the following keys : Windows logo key+R

    You will get a screen like this and type 'cmd.exe"

    Run Dialog With cmd.exe Text In It

    Press the keys ctrl+shift+enter

    You will receive a message and click yes here.

    You will now be presented with a command screen as administrator.

    Now type (or copy) the following commands to activate your Windows.

    slmgr /ipk xxxx-xxxx-xxxx-xxxx-xxxx (type here the key you received from us)

    slmgr /ato

    Then your upgrade will start to Windows 10 or 11 Pro

    Most problems with the installation or activation of Office are caused by the fact that there is still an old or different Office version on your system. On a new laptop, for example, there is another trial version of Office 365 that conflicts with new versions.

    Examples of errors :

    • For example, you will receive error code 30182-1 (2).
    • Office only wants to install 32-bit and gives you a notification
    • Your office question behind an email address for activation
    • You do not get Office activated or the key turns out to be incorrect.

    All these errors can be solved by deleting old or other Office versions.

    You can read how to do that here:

    https://support.office.com/nl-nl/article/office-verwijderen-van-een-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

    If you want to check if you are working with the correct Office version, go to File - Account and in the right column you will see your version of Office and the activation.

    If you have a license with account you can always reinstall at https://account.microsoft.com/services

    Licenses for Mac are always installed at https://setup.office.com where you will link your license key to your account and download your software.

    After this, you cannot use the license key. You may then briefly surf to https://account.microsoft.com/services and log in there with the same account you used during the initial installation.

    Do you see your license there ? If yes, then everything is in order. If no, you need to be sure you are logging in with the right account (caution ! The same email address can be both a Private and a Business/IT account).

    For activation, make sure you are logged into your local Office with the same account you logged into on the past page.

    If you are having trouble activating on your MacBook itself then these tips may help :

    What to try if you can't install or activate Office for Mac - Microsoft Support

    Microsoft 365 apps activation error Your account does not allow editing on a Mac - Microsoft 365 Apps | Microsoft Learn

    Troubleshoot Office for Mac by completely uninstalling the program before reinstalling it - Microsoft Support

    A common problem on a Mac is that your account on your Mac is not recognized, but can be solved simply.

    Follow this link and use tip 3 (create an Alias). This will solve your problem.

    https://answers.microsoft.com/nl-nl/msoffice/forum/all/gebruikersnaam-wordt-niet-herkend-bij-installatie/796eb4d7-ca51-4b48-8214-c4d3e9164cca

    Do you have any other problems ? Then be sure to contact us.

    For Windows :

    After entering your license key and activation, your Windows is automatically linked to your computer's Mac address. Microsoft creates a profile of your device. On the basis of this data, a new installation checks whether your device was already equipped (with an activated version) with Windows 10. You can then reinstall it as much as you want on the same computer. You cannot use the license key on another PC.

    For Office :

    This depends on the license type. Check the product description to see if the product is suitable for account installation or valid for 1 PC or installation only.

    You create an Office account at https://setup.office.com and enter your license key. After this, your product will always be present in your Microsoft Account. You can check this by going to https://account.microsoft.com/ and clicking on 'services and subscriptions' at the top of the menu, then you will find your product and you can install it again. Attention, only 1 installation is possible, so you first have to uninstall your installation on the other computer.

    Attention : your original license key will no longer work if it is linked to your Microsoft Account and Microsoft will not allow a second use. You must therefore use your account for the reinstallation.

    Attention, if you did not create a Microsoft Account or you bought a license without an account, you also cannot use your license key again to reinstall or activate !

    Downgrading Windows 10 Enterprise to pro? We're happy to explain that for you.

    Preparation:

    To perform this downgrade successfully, it is wise to take a moment to check everything.
    And of course make a backup beforehand

    You'll need this:

    Do you have everything? Great then we can get started!

    Method 1 Windows 10 enterprise downgrade using a temporary key:

    This method is our favorite method. Because it is easy to perform and you do not need to be a specialist for this. Enough talk let's get to work.

    For this method to succeed, you need a Windows 10 pro bridging code.

    That's this code: Windows 10 pro code: VK7JG-NPHTM-C97JM-9MPGT-3V66T

    1. Within Windows 10 Enterprise, navigate to : Settings > Updates and security > Activation
    2. In the activation window, click the change product code button
    3. Enter the override code here: VK7JG-NPHTM-C97JM-9MPGT-3V66T
    4. click next and complete the process

    Should everything worked out then you have now successfully downgraded your Windows 10 Enterprise to Windows 10 pro.

    Then follow the following steps now:

    1. Within Windows 10 Enterprise, navigate to : Settings > Updates and security > Activation
    2. In the activation window, click the change product code button
    3. Now enter your Window 10 pro product key
    4. Click next and you're done

    How to remove the product key of an office product?

    Sometimes you are in a situation where you want to delete an Office product key without deleting the entire Office program. Or that you only want to remove/change a product key.

    With the method below, this is certainly possible. However, I would like to point out the following wise: Please note these steps are not for beginners and require some technical knowledge / understanding. Everything is entirely at your own risk and we cannot offer any support in this matter either.

    That said let's get right to work.

    Step 1: open command prompt and run control script

    • Open command prompt as administrator(start type in cm and then right click run as administrator.
    • With cmd open, you can run the script below to see what product codes are installed on your system

    cscript "%ProgramFiles%Microsoft OfficeOffice16ospp.vbs" /dstatus

    If you have a 64 bit version of Office installed you will get an error message.

    No worries then use this script:

    cscript "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /dstatus

    A little note: You see Office16 in this example. That stands for Office 2016/2019. If you have an older version then you choose Office 2013 Office15 and Office 2010 Office 14

    You will then get a screen like this:

    Image_2020-09-22_at_12.10.21_AM.png

    Importantly, there may be multiple codes installed in your situation(for the same product). Write down only the last 5 characters you WANT to delete. So it may be that you have Office 2019 installed but have multiple codes installed. Or another office product of course

    Step 2: Actually deleting the product key

    Do you have the last 5 characters? Then we can actually remove the code now

    We do this with the script below:

    cscript "%ProgramFiles%Microsoft OfficeOffice16ospp.vbs" /unpkey:xxxxx   

    Or if you get an error message:

    cscript "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:xxxxx

    Obviously, the xxxxx are the last 5 characters of the product code you want to delete.

    As in our case was: cscript "%ProgramFiles(x86)%Microsoft OfficeOffice16ospp.vbs" /unpkey:jfjdp

    Step 3: It remains Microsoft so always reboot just to be sure

    Yes this title says it all, always reboot. I was given this as a tip when a Microsoft employee after hours of searching still had not succeeded in clearing the system of a product key.

    And that was basically it.

    Briefly:

    • Open cmd(command prompt) as administrator
    • Run the script to see what codes are on your system.
    • Verify the last 5 characters match the code you want to delete
    • Run the script to remove the code and done.

    How do you install Project professional 2021?

    There are several method for this but we make it as easy as possible for you.

    Should you have purchased these from us, first of all I would like to congratulate you on your purchase!

    Preparation - what do you need?

    • A product code for Project professional 2021
    • A product code for Visio Professional 2021
    • A system running Windows 10 or Windows 11 Or server 2019 or server 2022. This is required! Visio Or Project does not work on Mac.
    • And at least 20 GB hard disk space ( About 4 GB for installation file + 4 GB for installation)
    • A stable internet connection
    • Note: Project or Visio professional 2021 works Fine stand alone. Want to use Project professional 2021 along with Office? Then you need an Office 2021 suite or Office 365! This is because Visio and Project are part of the Office suite and must be the same version. Consider Office 2021 Professional Plus Or Office 365

    The installation itself - the real work

    • Download Project professional 2021 or Visio professional 2021. You can do this through our download page.
    • When the download is ready then open it - Windows 10/11 can open/mount/mount it automatically.
    • Then click setup to start the installation (it automatically chooses which version 32 or 64 bits) You can change this by making your own choice in the installation folder to run the setup.
    • Follow the on-screen installation instructions
    • This takes about between 5-25 minutes depending on how fast your system is

    The activation - Showing that you have a valid product key

    • Start Project professional 2021
    • You will now be asked to enter your product code. Please enter this as well.
    • Online it will be activated and you are ready

    We hope this guide will help you install and activate Project professional 2021 or Visio professional 2021.

    If you can't figure it out or a link doesn't work or you have another question?

    If so, always contact our customer service

    These instructions are for Licensepromo customers who have purchased a Windows 11 code. No Windows 11 code? Then you can buy it from us cheaply. And you will have it directly in your home. Currently we have Windows 11 home and Windows 11 pro

    Now that you have received the product code (you can find your product code in the order confirmation and in the license email) you might wonder how to get started? We would like to explain this to you.

    First, it is important to make a choice between an upgrade or a clean install :

    The difference between a clean install of Windows 11 and an upgrade from a previous version of Windows (such as Windows 10 to Windows 11) lies in the process and the outcome for the operating system and data on your computer.

    Clean Installation

    What it is: A clean install involves installing Windows 11 on a blank disk or after formatting the disk. This process deletes all existing files, settings and programs.

    Advantages:

    • Improved performance: By removing old files, programs and remaining software from previous installations, your system can run faster and more efficiently.
    • Fewer software conflicts: A clean slate means less chance of conflicts between software or with old drivers.
    • Cleaned up storage space: All old files and unused programs are deleted, freeing up more space on your hard drive.
    • New Start: Ideal for when you experience system problems or if you simply want a fresh start with your computer.
    • The ability to choose your own version (Home or Pro). When upgrading, you will always have the same version as the system you are upgrading.

    Upgrade

    What it is: An upgrade involves updating your existing Windows installation to Windows 11, keeping your files, settings and programs.

    Advantages:

    • Convenience: The process is easier and faster than a clean install because your existing data and programs are preserved.
    • No reinstallation required: No need to reinstall your programs or reorganize your files, which can save a lot of time.
    • Data preservation: Important files, settings and programs are transferred to the new installation, allowing you to pick up right where you left off after the upgrade.

    Conclusion

    The choice between a clean install and an upgrade depends on your specific needs and situation. A clean install is ideal for maximizing system performance and fixing existing problems, but requires more time and effort because you have to reset and reinstall everything. An upgrade is more convenient and faster if you are satisfied with your current system configuration and want to keep your files, settings and programs.

    Preparation:

    To do a clean(clean) installation of Windows 11 or upgrade to Windows 11 properly, you need the following.

    • A (fast) internet connection (provider fees may apply if you have a limit) If you have a limit you are aware of this.
    • Sufficient storage capacity on the system
    • A USB stick with at least 8GB storage capacity. Important make a backup of your data because while making a Windows 10 bootable stick (which you are going to make) all data will be erased.
    • A windows 11 product key For example, Windows 11 home or Windows 11 pro
    • PLEASE check beforehand that your system meets all system requirements. You can do this by running the pc health app, reading the system specifications carefully.

    Everything complete? Great then let's get started!

    1. Download the Microsoft Media Creation Tool here
    2. When you open the media creation tool, you get a screen where you can agree or disagree to determine the license. On this you click agree.
    3. Then you get the choice to update this PC or create an installation for another PC. You choose the option create installation media for another PC if you want to do a clean installation or you choose upgrade if you want to start upgrading Windows 11 immediately.
    4. In this screen, you can select the language. Please note that 64-bit is mandatory with Windows 11.
    5. Now you will be asked which medium you want to use. I recommend choosing the USB flash drive option.
    6. Now you get the option to select your usb stick. Make sure you select your USB stick and not a partition!
    7. The installation media is now downloaded and installed on the usb stick
    8. Now that the stick is ready place it in the system you want to reinstall.

    Tip: Get everything in the bios right first. Modern motherboards have a Windows 10/11 mode. Also check the boot order.

    Starting the installation itself most motherboards have the option to choose a boot device. Sometimes this is the F9 key. F11, f12. Want to be sure about this? Then check with the manual of the system/motherboard.

    The installation will now be started. Now follow the steps indicated by Windows.

    If your system does not meet the system requirements and you cannot install Windows 11 then there are some ways around it : Install Windows 11 on old PC? Here's how to get it done! (ct.co.uk)