FAQ : Frequently asked questions

Please read our FAQ before sending us a message.

How come your prices are so low?

We buy large volumes of licences on all products from companies that have overstock or unused licences in order to get the lowest price possible. We also buy the licences that are no longer used from companies that have failed. We also have minimal overhead costs, such as no operational costs for a shop.Dealers who have a contract with Microsoft are required to have set prices. We do not do this and have no contract with Microsoft.

Is this legal, then?

Of course ! The sold licenses are fully legal and working. We encourage all our customers to register their e-mail address and their specific Microsoft Office product key via Microsoft online activation to ensure verification and tracking of their authentic software products.Most of our licenses are new but also pre-owned (It is a key / license that has already activated a software package. For example on a laptop. When replacing this software or when replacing the laptop, the installed software is no longer used. The licence can therefore be used again). We always guarantee the functioning of the activation of our keys!

Are you allowed to sell this?

Most certainly. There is even a European ruling that confirms the sale of second-hand software licences.European Court 24 April 2012http://curia.europa.eu/juris/document/document.jsf?text=&docid=121981&pageIndex=0&doclang=EN&mode=req&dir=&occ=first&part=1&cid=1437095 Second-hand software licences are completely legal, says European CourtTheEuropean Union Court of Justice has recently taken a milestone decision in favour of the commercialization of second-hand software licences of any kind. According to this, once a software seller or distributor sells a copy of any software tool, it automatically loses its exclusive rights to distribution, making it completely legal for companies and individuals to re-sell their own copies, legitimating this niche market for companies such as the German based UsedSoft, the company that took the case to the European Court. In addition, it is clearly stated in the Court decision that no difference could be applied between physical media and download products. "It makes no difference whether the copy of the computer program was made available by means of a download from the right holder's website or by means of a material medium such as a CD-ROM or DVD," the court ruled. "Even if the right holder formally separates the customer's right to use the copy of the program supplied from the operation of transferring the copy of the program to the customer on a material medium, the operation of downloading from that medium a copy of the computer program and that of concluding a license agreement remain inseparable from the point of view of the acquirer." The transfer of property of the licences also implies the transfer of the legal obligations stablished for both parts, including maintenance and upgrades, also meaning that multiple user licences for instance cannot be split and sold separately, since the original conditions would still apply in case of a re-sell. However, this decision only affects the European markets, since previous Court decisions in the United States followed a completely different direction. In the precedent-setting case Vernor vs. Autodesk, it was established that US buyers purchase the ability to use a license, but they do not own the software, making redistribution not legally possible. This does not prevent American users to purchase licenses outside the USA, although the legality of such possibility is still unclear. Nevertheless, this European Court decision has a huge importance for companies, since it eliminates the distinction between the purchase of a license and the purchase of a product. The implications of this measure for international trade and intellectual property legislation on the long term still would need to be further discussed, but on the short term the cost-saving potential for European organizations is undoubtedly very important. We will see in the future the real impact that the opening of this market has for European Union based companies.

Is the software included ?

The software is available to you via digital download. Digital download is an electronically delivered product, with which you can immediately download and use your new software. This means that a physical CD or DVD is not included in your purchase. The software installation program is downloaded via cloud-based storage. You can then easily create your own CD or USB installation medium.

Can the software be used on different devices ?

OEM and retail product software licenses are designed to be installed and enabled on only one computer, unless otherwise specified. If you wish to install the software on another computer, you must uninstall it on the installed computer first.

When will I get my order?

Once your payment is complete, you can download your software immediately from the order confirmation page. You will also receive a download link by e-mail together with your license code.

I haven't received my order/email ?

The mail containing your licence codes and links to the software will be sent automatically after you place your order, so you will receive it in your mailbox within a few moments. The mail will be sent to the e-mail address you used to place the order. If you suspect that you have entered a wrong e-mail address, please contact us as soon as possible at [email protected] Also be sure to check your spam or junk folder, especially if your e-mail address ends in @hotmail.xxx or @live.xxx or @outlook.xxx.

I cannot download my Office installation file (locked)

In exceptional cases, it may be that your download via the Edge browser fails and you receive the following message:The cause of this message is Microsoft Smart Screen. This security mechanism in Windows 10 warns of unknown software that may be unsafe according to Microsoft. We explain what SmartScreen does, how to turn it on, and what to do with SmartScreen warnings.The file you download is an image of a virtual DVD, and on this DVD is the Office installation file. Smartscreen cannot read this image but correctly states that this image may contain executable files (in this case, the Office installation file). As you can see, this download is directly from the Microsoft servers and is over a secure connection, so you don't need to worry about that. The colleagues at free software have done an extensive explanation of this on their website and also described with clear instructions how you can adjust this so that the download can continue.https://www.gratissoftwaresite.nl/tips-hulp-hoe-werkt-microsoft-defender-smartscreen-windows-10-bescherming-downloads-sites

What kind of support do you offer?

You can always contact us via e-mail or our contact form. Our support staff will be happy to answer your questions during office hours. Since we have the licence guarantee as the starting point of our business operations, you will always be helped to a working licence. When you contact us we will ask you for the procedure followed or to send screenshots.

Why can't I activate my license?

Licentiepromo sometimes sells pre-owned licences. This means that we sell licences that have been activated before, but due to replacement of hardware or failure of the company are no longer active. These licences are then reactivated. Now, it is possible that the re-activation was not successful via the internet. These licences will then still work through re-activation over the phone. Choose "Phone activation" and follow the procedure. We give you a 100% licence guarantee. We guarantee you that if you buy a licence from us, you will get a licence that works optimally. In the meantime, you can always download a fully functional trial version of the software product of your choice from our downloads page.

What is telephone activation (Office)?

Licentiepromo sometimes sells pre-owned licences. This means that we sell licences that have been activated before, but due to replacement of hardware or failure of the company are no longer active. These licences are then reactivated. Now, it is possible that the re-activation was not successful via the internet. These licences will then still work through re-activation over the phone. Choose "Phone activation" and follow the procedure.------ You then choose the toll free number of your country in the selection list and contact Microsoft. A computer voice will guide you. You enter your code which will be displayed on your screen and the computer voice will give you a confirmation code which you will have to enter again to activate your software: CLICK HERE But this is a bit more difficult because you have to enter the numbers manually.-----

What is telephone activation (Windows)?

Licentiepromo sometimes sells pre-owned licences. This means that we sell licences that have been activated before, but due to replacement of hardware or failure of the company are no longer active. These licences are then reactivated. Now, it is possible that the re-activation was not successful via the internet. These licences will then still work through re-activation over the phone. Choose "Phone Activation" and follow the procedure.------ When on the computer, right-click on the start button at the bottom left and click on Run.In the command window, type: SLUI 4 and press enter.Then select the country and click on next.You will then see the installation ID at the bottom of the screen. You can use the website below to enter the ID.https://microsoft.gointeract.io/interact/index?interactionU You can choose 7 Digits and then enter the installation ID that is visible on the computer. After entering the installation ID, click Next.It should now ask you on how many computers Windows is installed, enter 0.If you click Next again, you will see the confirmation ID. If this does not work, you can also call your local telephone number to activate Windows. -----

I want to upgrade from Windows 10 Home to Pro ?

Upgrading from Windows 10 Home to Windows 10 Pro is not that easy.If you enter the licence key you bought into Windows 10 Home you will get an error message because Microsoft does not allow it.However, there is an easy solution.In Windows 10 go to settings - update and security - activation.There you choose "change product key "Then enter one of these keys:

8DVY4-NV2MW-3CGTG-XCBDB-2PQFM

W269N-WFGWX-YVC9B-4J6C9-T83GXVK7JG-NPHTM-C97JM-9MPGT-3V66T6P99N-YF42M-TPGBG-9VMJP-YKHCFBELANGRIJK ! TRY ALL 4 KEYS BUT AFTER EACH KEY ALWAYS REBOOT THE PC OR LAPTOP. EVEN IF YOU GET AN ERROR MESSAGE !This key will start your upgrade to Windows 10 Pro. However, after this, your Windows Pro is not yet activated because these are generic public keys. Then repeat the above steps but with your purchased key. Your Windows Pro will then be activated.

I'm having problems installing or activating Office

Most of the problems with the installation or activation of Office are caused by the fact that there is still an old or different Office version on your system. On a new laptop, for example, there is still a trial version of Office 365 that conflicts with new versions.Examples of errors :

  • For example, you will receive error code 30182-1 (2).
  • Office only wants to install 32-bit and gives you a notification
  • Your office question behind an email address for activation
  • You do not get Office activated or the key turns out to be incorrect.

All these errors can be solved by deleting old or other Office versions. You can read how to do this here:https://support.office.com/nl-nl/article/office-verwijderen-van-een-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8WilIf you want to check whether you are working with the correct Office version, go to File - Account and in the right-hand column you will see your version of Office and the activation.

Can I reinstall the software (on the same or a different PC) ?

For Windows :After entering your licence key and the activation, your Windows is automatically linked to your computer's Mac address. Microsoft creates a profile of your device. Based on this data, a new installation will check whether your device was previously equipped (with an activated version) with Windows 10. You can then reinstall it as many times as you like on the same computer. You cannot use the licence key on another PC.For Office:This depends on the type of licence. Check the product description to see if the product is suitable for installation through an account or if it is only valid for 1 pc. Create an Office account at https://setup.office.com and enter your license key. After that your product will always be present in your Microsoft Account. You can check this by going to https://account.microsoft.com/ and clicking on "services and subscriptions" in the menu at the top of the page, then you will find your product and you can install it again. Attention, only one installation is possible, so you have to remove your installation on the other computer first. Please note that if you haven't created a Microsoft Account, you can't use your license key again for re-installation or activation!

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