Privacy Statement Licentiepromo

1. Who we are

Wefixit BV, operating under the name Licentiepromo, located at Maastrichterstraat 30, 3740 Bilzen, Belgium, is responsible for the processing of your personal data.

2. What personal data we process

Depending on your usage:

  • Identification and contact: first name, last name, address, email, phone. These are provided by you.
  • Customer and order data: order/invoice data, payment status, communication history.
  • Technical: IP address, device/browser data, log files.
  • Marketing preferences: newsletter, cookie/consent status.

3A. Purposes and legal bases

We process your data for:

  • Order processing, customer service and license management (delivery, support, warranty) – necessary for the performance of the contract (art. 6(1)(b) GDPR).
  • Billing and accounting – legal obligation (art. 6(1)(c) GDPR).
  • Website security and error tracking – legitimate interest (art. 6(1)(f) GDPR).
  • Statistical analysis (Analytics) – consent via cookie banner (art. 6(1)(a) GDPR).
  • Direct marketing – consent or legitimate interest for existing customers.
  • Processing for the defence of our rights and interests in disputes.

3B. Processing of personal data in the context of reviews

We offer customers the opportunity to leave a review via external platforms such as Trustpilot or through our own channels.

A. Which data we process

  • Name or username (if publicly visible)
  • Content of the review
  • Date of publication
  • Communication regarding the review
  • Internal data to link the review to an order (not publicly visible)

B. Purposes of the processing

  • Publishing and managing reviews
  • Responding to reviews and customer feedback
  • Improving our services
  • Protecting our reputation and preventing abuse

C. Legal basis

  • Legitimate interest (art. 6(1)(f) GDPR), in particular:
    • Managing customer relationships
    • Responding to public feedback
    • Protecting our reputation

D. Use of internal data

  • Verifying the review
  • Understanding the context
  • Responding correctly

4. Cookies and similar technologies

We use necessary cookies and – only with consent – statistical and marketing cookies (e.g., Google Analytics).

Google Analytics: IP-anonymization, no data sharing, retention 38 months. Data may be transferred to the US via SCC’s.

5. Recipients

  • Hosting and IT support (EU/EEA)
  • Payment and invoicing services: Mollie
  • Analytics: Google LLC (US)

6. International transfers

We use Google Analytics. Data may be stored on servers in the United States. We rely on standard contractual clauses (SCC’s).

7. Retention periods

  • Customer and order data: contract duration + 3 years
  • Accounting: 10 years (legal)
  • Support: 3 years
  • Log files: 90–180 days

8. Your rights

You have the right to access, correction, deletion, restriction, objection and data portability.

Contact: [email protected] – response within 1 month.

Complaint: Gegevensbeschermingsautoriteit (GBA), Drukpersstraat 35, 1000 Brussels

9. Security

We take appropriate measures such as 2FA, encryption, access control and updates.

10. Minors

Our services are not targeted at minors.

11. Automated decision-making

We do not make automated decisions with legal effects.

Licentiepromo takes the protection of your data seriously and uses SSL security. If you have questions: [email protected]