Privacy Statement Licensepromo

1. Who We Are

Wefixit BV, operating under the name Licentiepromo, located at Maastrichterstraat 30, 3740 Bilzen, Belgium, is responsible for the processing of your personal data.

2. What personal data do we process?

Depending on your usage:

  • Identification and contact information: first name, last name, address, email, phone number. You will provide this information yourself.
  • Customer and order information: order/invoice details, payment status, communication history.
  • Technical: IP address, device/browser data, log files.
  • Marketing preferences: newsletter, cookie/consent status.

3A. Purposes and Legal Bases

We process your data for:

  • Order processing, customer service, and license management (delivery, support, warranty) – necessary for the performance of the contract (Art. 6(1)(b) of the GDPR).
  • Invoicing and accounting – legal obligation (Art. 6(1)(c) of the GDPR).
  • Website security and troubleshooting – legitimate interest (Art. 6(1)(f) of the GDPR).
  • Statistical analysis (Analytics) – consent via cookie banner (Art. 6(1)(a) GDPR).
  • Direct marketing – consent or legitimate interest for existing customers.
  • Processing for the purpose of defending our rights and interests in disputes.

3B. Processing of personal data in connection with reviews

We offer customers the option to leave a review on external platforms such as Trustpilot or through our own channels.

A. What data do we process?

  • Name or username (if visible to the public)
  • Contents of the review
  • Date of publication
  • Communication regarding the review
  • Internal data used to link the review to an order (not visible to the public)

B. Purposes of the processing

  • Publishing and managing reviews
  • Responding to reviews and customer feedback
  • Improving our services
  • Protecting our reputation and preventing misuse

C. Legal Basis

  • Legitimate interest (Art. 6(1)(f) of the GDPR), specifically:
    • Customer Relationship Management
    • Responding to public feedback
    • Protecting our reputation

D. Use of internal data

  • Verifying the review
  • Understanding the context
  • Respond appropriately

4. Cookies and similar technologies

We use essential cookies and—only with your consent—statistical and marketing cookies (e.g., Google Analytics).

Google Analytics: IP anonymization, no data sharing, retention period of 38 months. Data may be transferred to the U.S. via SCCs.

5. Recipients

  • Hosting and IT Support (EU/EEA)
  • Payment and billing services: Mollie
  • Analytics: Google LLC (U.S.)

6. International transfers

We use Google Analytics. Data may be stored on servers in the United States. We rely on Standard Contractual Clauses (SCCs).

7. Retention periods

  • Customer and order information: contract term + 3 years
  • Accounting records: 10 years (by law)
  • Support: 3 years
  • Log files: 90–180 days

8. Your Rights

You have the right to access, correct, delete, restrict, object to, and transfer your data.

Contact: [email protected] – response within one month.

Complaint: Data Protection Authority (GBA), Drukpersstraat 35, 1000 Brussels

9. Security

We implement appropriate security measures such as two-factor authentication (2FA), encryption, access control, and updates.

10. Minors

Our services are not intended for minors.

11. Automated decision-making

We do not make automated decisions that have legal consequences.

Licentiepromo takes the protection of your data seriously and uses SSL security. For questions: [email protected]